FOR orders over $55, SHIPPING IS FREE! For orders less than $55, SHIPPING is HIGHLY DISCOUNTED TO A FLAT RATE OF $10, anywhere in Australia. Orders usually take 2-5 business days to arrive for Eastern seaboard and SA and a just a little longer for WA. We predominantly use Australia Post Parcel Post for our deliveries but you can opt for express post if you wish. We can ship to virtually any address in the world.
Please Contact Us so that we can arrange shipment for Overseas customers. Please note that we have previously had some promotional material stating free shipping applied for order over $50. Unfortunately due to increase in postage rates from Australia Post we are not in a position to maintain this and stay viable. Therefore we have had to make a modest increase in the threshold to $55. We try our best to subsidise the shipping and we thank you for your understanding.
Handling - All Orders
For all orders we include a minimal handling fee of $1. This amount includes insurance on the parcels and also
- to help cover the cost of shipping materials (boxes, tape, labels).
- to offset costs related to preparing particularly fragile, delicate, or perishable items for shipment
- Please note all our shipping materials are 100% Recyclable and free of plastic!
Food Quarantine and traveling between states in Australia
All our preserves are cooked and jars sterilised to the highest Australian standards which means they can be shipped to any state or territory in Australia. This also includes overseas shipping too.
A handy guide can be found here - Australian Interstate Quarantine.
Product excellence and customer delight is our top priority. If you have any issue with any of our products or there has been damage in transit, please Contact Us We guarantee we will resolve, exchange or refund any damaged or faulty items. We only ask that for any items damaged in transit you send through a photo of the item in question and also a photo of the shipping label. This can be done via email to firstname.lastname@example.org or texted to 0403444259 In this way we can claim insurance and resolve the matter for you.
Coupon Code Policy
Only one coupon code per order is possible.
We only collect contact information to notify customers of their orders and provide tracking information. We do periodically send a newsletter and offer exclusive discounts and products. We do not share any data with any third parties, ever. Period. We are committed to the principles of privacy.